- My Account
A. No, we do not accept reservations. However, we have a wish list widget once you log into your account so that you can add the items you wish to purchase in the future. Else, do drop us a message in "contact us" form and we will try our best to assist you on your needs.
- Item out of stock
- Errors in pricing descriptions
- Errors with promotional coupons
- Error in payment
- Error in promotional mechanics
- Fraud Case
A. We will send out the order after next working days. However, you are also able select your preferred delivery dates after you check out of your shopping cart.
A. There are namely 2 different delivery options to choose from:
- Next business-day delivery (Orders must be received prior to 4pm; only applicable for weekdays delivery)
- In-store collection (1-3 working days) - (Only applicable for selected items)
Store Pick Up Dates
A. Yes there is. There are 3-tiers of delivery charges. For
1) <$150 purchases, delivery charges -> $9.90
2) $150 to $300 purchases, delivery charges -> $6.90
3) >$300 purchases, delivery charges -> $ 3.90
A. Kindly enter your promotional code in the “Shopping Cart” page before check-out and the discounted price will be shown. Only approved discounts will be displayed on the total order. Do note that only one promotional code per order will be accepted.
A. You may wish to subscribe to our newsletter to receive exclusive promotional codes for discounts/deals or sign up as a member to our e-store and check your inbox.
A. If you are keen to make any bulk purchase, please contact us directly at 6848 2665 or email us at [email protected]. We will be glad to assist you.
A. In the event of a pricing error (eg. Payment price is less/more than featured price), Selffix will refund you accordingly.
A. There will be no refunds beyond 7 calendar days of delivery and no exchanges beyond 14 calender days and are only eligible for replacement.
For replacement of damaged/defective products, it will take up to 2 weeks to process.
Do kindly inform or contact us right away in the event of damage products received. Do include a description of the damage and pictures if possible. Information is helpful for us in assessing how we package our orders and prevent similar problems in the future. In event of defective products received, Selffix will replace your damaged goods right away with no questions asked!
Selffix will not render any form of support and deny return on items that were purchased after 7 calendar days.
A. In event of defective goods, kindly give us a call @ 6848 2665 or drop us an email at [email protected] , you may return your items within a time-frame of 7 calendar days from the date of purchase. You have to go to any Selffix outlets at your convenience, along with the invoice. Do ensure that items returned are in original condition with its original packaging, parts and accessories to qualify for goods return. Confirmation from HQ within 3-5 working days
To perform a return, drop us an email or contact us. Kindly have your tracking order and reasons for return ready. Please be reminded to keep the receipt upon delivery as it is required for any goods return.
A. Upon making payment, you will be brought to a secure site via the chosen payment gateway. Your information will be encrypted for security purposes.
However, if you suspect a breach in security please contact us at [email protected]
A. We gladly accept Visa, Mastercard, Paypal and E-nets. Your credit card will not be charged till the product is processed for delivery. Kindly note that if you have to input the billing name and address previously, you have to input the delivery recipient’s name and address separately if it differs.
A. If you forget your password, simply go on the link “Forget My Password”, type in the email address you used to create your account, and we will send you an email with a new password.
A. There will be pricing discrepancy especially, but not restricted to, periods of promotions, either online or in-store.
A. Different products have different warranty policy. Please check product information.